Clear formats with displayed prices to start fast — and contractual commitments to last.
For banks, MFIs and fintechs: gaps, action plan and support through inspection.
Risk map, penetration tests and ISO 27001 roadmap.
Operation of your systems with 99.9% SLA, on-call and on-site intervention.
Every managed service and every software licence is covered by a written SLA.
| Level | Availability | Response | Target resolution | Support | Channels | Pricing |
|---|---|---|---|---|---|---|
| Standard included | 99,5 % | 8 business hours | 3 business days | Mon – Fri 8am – 6pm | E-mail, portal, WhatsApp | Included with every licence |
| Business | 99,8 % | 2 h | 1 business day | 7 days, 7am – 10pm | + dedicated phone | +15% of annual amount |
| Critical 24/7 | 99,9 % | 30 min | 4 h | 24/7/365 | + on-call engineer, on-site intervention | On quote |
A free 30-minute diagnostic to frame your need, no commitment.
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