Privacy policy
This page explains what personal data SysWake collects, why, how long it is kept, and how you regain control of it.
Who is responsible
SysWake, headquartered in Niamey, is the controller of the data collected on this site. Processing is registered with Niger's Haute Autorité de Protection des Données à caractère Personnel (HAPDP) under Law No. 2017-28 on the protection of personal data. Contact: contact@syswake.org, subject “Personal data”.
What we collect, and why
| Situation | Data | Purpose | Retention |
|---|---|---|---|
| Contact or quotation form | Name, organisation, email, phone, message, optional attachment | Answer your request and prepare a proposal | 3 years after the last exchange |
| Online discussion | Name, email, message | Reply to you in writing | 3 years after the last exchange |
| Customer account | Credentials, contact details, organisation | Manage your licences, orders and tickets | Life of the account, then 3 years |
| Order and invoicing | Contact details, amount, payment reference | Fulfil the order and meet accounting obligations | 10 years (legal requirement) |
| Job application | CV, contact details, message | Consider your application | 2 years, unless deletion is requested |
| Resource download | Name, email, organisation | Send you the document and our publications | 3 years or until you unsubscribe |
| Audience measurement | Pages viewed, anonymised technical data | Understand what is useful on the site | 13 months |
What we do not do
- We do not sell or rent your data to anyone.
- We install no third-party chat service: your messages stay on our server.
- We display no advertising and do no advertising profiling.
- We never ask for your password by phone or email.
Your rights
You may at any time request access to your data, its correction or deletion, a restriction of processing, or object to its use. Write to contact@syswake.org with the subject “Personal data”: we answer within thirty days. If our answer does not satisfy you, you may refer the matter to the HAPDP.
Security
The site is served over HTTPS only. Attachments — CVs, quotation documents, ticket files — are stored outside the web root and are reachable only after authentication. Daily backups are encrypted. Administrative access is logged and protected by two-factor authentication.
Last updated : 17 September 2026