Delete your SysEdu account

This page explains how to request the deletion of your SysEdu account (SysEdu app published by SysWake) and of the associated data.

How to request deletion

Your SysEdu account was created by your school. Two options:

Through your school: ask its administration to delete your account. This is the fastest way, as the school manages accounts directly.
Through SysWake: write to contact@syswake.org, preferably from your account's e-mail address, with the subject "SysEdu account deletion". Please include:
- your full name;
- your school's address (for example school-name.syswake.org);
- your profile: parent, student, teacher or staff;
- what you want: delete the whole account, or only some data (for example messages or documents you sent).

We check that the request comes from the account holder, then process it together with the school. You receive an e-mail confirmation once deletion is complete, no later than thirty days after your request.

The same procedure applies to an online pre-registration file.

What is deleted

Your access: login, password, two-factor settings, trusted devices.
Your profile and contact details.
The notification tokens of your devices.
Messages and attachments you sent, or their author is anonymised when the school needs to keep them.

What may be kept

Data the school must keep to meet its obligations, such as academic results, enrolments and payments. It remains under the school's responsibility for the legal period, then is erased.
The security sign-in log, automatically deleted after a limited period.

On your phone

To remove SysEdu from your phone, sign out in the app (the notification token is then erased) and uninstall it. Uninstalling alone does not delete your account.